Shipping & Returns

Door Handles Knobs.co.uk despatch goods as soon as payment has been confirmed. Door Handles Knobs use carriers for larger orders and Royal Mail for smaller parcels. Our carriers require a signature upon delivery and a contact number in case of problems. Customers have seven working days after the date of receipt within which to cancel the contract,often referred to as the cooling off period, and request a partial refund, provided that the goods are returned undamaged and including fixing screws and bolts packs which must be in their original condition. We cannot refund carriage or postage charges unless agreed otherwise in writing as these are not recoverable by ourselves, and as all goods shown on our website are ordered specifically for each customer we are usually charged a minimum 25% handling charge which we have to pass on. The goods must not have been or attempted to have been fitted. The consumer must return the goods at their own expense. Items can be returned only by prior agreement and may be subject to a handling or returns charge (usually 25 % but may vary) depending on individual circumstances. Goods returned without prior agreement may not be refunded. Door Handles Knobs security mark all goods prior to despatch and any returned goods not bearing our security mark may not be credited and you will have to arrange collection of such goods at your own cost, regardless of prior agreements. Details regarding the returns address will be shown on the consumers delivery note as we despatch different products from different locations. Please do not return goods to our internet site address as we cannot accept deliveries here.

Terms & Conditions

Accessing the pages within this site signifies your agreement with the following terms and conditions of use regarding this site and its content:

General

These conditions shall form part of all Contracts for the supply of goods by Door Handles Knobs.co.uk (hereinafter called the company) , to any other person, firm or company (hereinafter called the customer) and shall prevail over any inconsistent terms of conditions contained or referred to in the Customers Order or in any correspondence or elsewhere and all or any conditions or stipulations contrary to these are hereby excluded and extinguished. No Employee has authority to vary or add to or depart from these terms or make any representations about the goods or the contract made herein. Any failure by the Company to enforce any or all of the conditions above or below shall not be construed as a waiver of any of the Companys rights hereunder. Should any term of this contract be held invalid, such invalidation shall not affect the validity of the remaining terms. Any typographical, clerical or other error or omission in any electronic communication, sales literature, quotation, price list, acceptance of offer, invoice or other document, communication or information issued by the Company shall be subject to correction without any liability on the part of the Company. Heading in these conditions are for reference purposes only and should not affect the interpretation of the conditions.

Orders and Acceptance

The placing of an order and the entering into of an agreement by the customer is conditional on the customer being over 18 years of age. Quotations by the company shall not constitute offers by the company to supply goods or carry out the work referred to therein. Orders placed will not be binding until accepted and confirmed by the Company by electronic mail or directly via our website and only when a charge has been made against the customers card. All such acceptances by the Company are subject to availability of the necessary materials and to the Company being able to obtain any necessary authorisation and/or licenses and to the same remaining valid. The Company subject to prior sale accepts all Orders and prices of the goods shall be those ruling at the date of delivery. Any Value Added Tax payable in respect of the goods supplied under these conditions will be borne by the customer. If the Company suffers any increased costs by virtue of a variation in the rates of exchange the Company and the Customer hereunder shall renegotiate the contract price of the undelivered goods.

The company reserves the right to decline any order

Prices and Payment

Prices are displayed in Sterling and are inclusive of UK VAT at the current rate. Prices displayed do not include delivery costs. Most major Credit and Debit Cards may be used to make payment. The customer will be asked to submit your card number and expiry date. Once your card is approved the customer will be advised of this.

Supply/Delivery

The time, if any, specified for the commencement and completion of the supply and delivery of the goods shall be deemed to be variable if delays are occasioned by force majeurs, strikes, lock-out, accidents or any reason whatsoever, and such times, if specified, are approximate only and not of contractual effect. Time of delivery is not of the essence of the contract nor shall the Company be under any liability in respect of any delay in delivery. Goods are delivered to an address designated by the customer within the United Kingdom.

Liability

Goods invoiced or supplied are not tested or sold as fit for any particular purpose and any term, warranty or condition express or implied or statutory to the contrary is excluded. In no circumstances whatsoever shall the Companys liability (in contract tort or otherwise) to the Customer arising under, out of or in connection with this contract of the goods supplied hereunder exceed the invoice price of the particular goods or section of goods concerned. All terms (express or implied) relating to the quality of goods are warranties only the breach of which gives no right to reject the goods or repudiate the contract in any circumstances whatsoever. Notice of any claim arising out or in connection with this contract must be given in writing to the Company within seven days from the date when the goods are delivered failing which all claims shall be deemed to be waived and absolutely barred. In any event, the Company shall be under no liability for shortage or damage unless within three days of delivery the Customer gives written notice of claim to the carrier (otherwise than upon consignment note or delivery document) and the Company shall be under no liability whatsoever unless the Customer can prove to the Companys satisfaction the identity of the goods complained of.

Force Majeure

Should the Company be delayed in or prevented from carrying out its obligations under the Contract by Act of God or riot, strike, lock outs, trade disputes or any other labour disturbances, fire, flood, difficulty in obtaining workmen, materials or transport or the consequences of hostilities of any government interference or other circumstances whatsoever outside the Companys control and the Company shall not be liable to the buyer for any loss or damage whether direct or indirect which contract may thereby be suffered by the Customer and furthermore the Company shall be at liberty to determine or suspend the contract without incurring liability for any loss or damage resulting to the Customer.

Site Content

Although reasonable steps are taken to ensure that the content is accurate at the time of inclusion; the company accepts no liability for any inaccuracies or omissions it may contain. Any decisions based on information contained in this site are your sole responsibility. The company reserves the right to make changes and corrections to this site at any time, without notice. The company does not guarantee that the site will be free of viruses or anything that may be harmful or destructive. The company make no representations or warranties of any kind, express or implied, about all or any of the information provided in or through this site, including any links or any other items used either directly or indirectly from this site. Links from this site are provided for your information and convenience only. No responsibility or liability can be accepted for the content, accuracy or any other aspect of these sites. The inclusion of the link does not imply an endorsement by our company. No information in this site constitutes or shall be deemed to constitute an invitation to invest or otherwise deal in shares or other securities. Any reference on this site to any product or service which has been or may be provided by the company or any other company does not amount to a promise that such product or service will be available at any time or that the product or service is available in all countries. The company may make improvements or changes to products and services described on this website at any time without notice. To the fullest extent permitted by law the company exclude all liability for any direct, special, indirect or consequential damages or any other damages of any kind resulting from the use of, or inability to use, any information obtained either directly or indirectly from this site, or any action taken (or refrained from being taken) as a result of using any such information. The company reserves the right to change these terms and conditions of use at any time by posting changes online. The customer is responsible for reviewing regularly information posted online to obtain timely notice of such changes. The customers continued use of this site after changes are posted constitutes the customers acceptance of these terms and conditions of use as modified by the posted changes. You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party. All rights, including copyright, in the content of this site are owned or controlled for these purposes by the company.

Privacy Policy

We are committed to ensuring the best standards of practice in all our activities. Visitors to our web site can be assured that the protection of privacy and confidentiality are given the highest priority. All personal information is collected, held and used in strict compliance with the Data Protection Act 1998.

We do not collect any personal information from visitors to our website other than information that is knowingly and voluntarily given. Anonymous information is collected, such as the number of visitors to the website in a given period, but it is purely statistical and cannot be used to identify an individual user. Cookies are not used by us to collect any other information from visitors to the website. Third parties may be placing and reading cookies on our browser, or using web beacons to collect information in the course of ads shown on our website. If you do not wish this information to be collected amend you cookies management accordingly. Visitors interested in requesting more information can provide contact details via a fill-in form. Visitors cannot be contacted unless such information is given. Visitors are also invited to give additional company information but a decision not to do so does not affect any subsequent negotiations or discussions.

The information collected will be used to contact you with further details of our current activities or to send details of future initiatives or events. It may also be used for research purposes. You can inform us at any time if you no longer require such information to be sent. We will NEVER pass any personal information on to any third party without your consent. We take appropriate measures to safeguard the information we hold from unauthorised access or improper use. Our database is stored in a secure, password protected location. Only users authorised by us have access to this data. We take all reasonable measures to ensure that the information we hold is accurate. In particular we use reliable collection methods and destroy or convert to an anonymous form, any out-of-date data. Individuals may request details of all personal information held by us so as to contest inaccurate or incomplete data, verify the information and have it corrected as appropriate.

Children

Our website is not targeted at children but in any event personal information will not knowingly be collected from children under fourteen years without parental consent.

Further Information/Complaints

Any queries or complaints relating to our collection or use of personal information or any other concerns should be emailed to admin@door-handles-knobs.co.uk